On December twenty five, My three sons and I experienced a flight from Cleveland to Phoenix that was to leave at seven:50 using a halt in Charlotte NC. At about three or 4 pm about the day of our departure, American Airways delayed our flight which would make us overlook our connection in Charlotte which experienced no other flights out to Phoenix that day OR the following! And why the delay? No explanation. So with none help from an AA consultant..(Nearly as though it was our fault) we found A further flight as a result of Dallas…which remaining in one hour in addition to a fifty percent. We designed it into the airport but with One more rude AA representative, (I recognized it had been active with the vacations and all) I was assured which i could get my bag in Dallas because we now had to invest the night there. I questioned him regarding the tag that seemed like it had been checked to Phoenix and he mentioned curtly, you’ll just choose it up in Dallas and recheck it in the morning. Very well the bag did not allow it to be on the conveyer in Dallas. When I asked An additional consultant about it, he reported it had been in an enormous area and it absolutely was going out after we still left each morning. I instructed him I needed it for my lodge keep, and he instructed me it will choose four hours to get it. Ok…nevermind…I’ll be back again listed here in four hrs!!! So I left to the Dallas lodge without having my baggage.. Received on our flight the subsequent early morning and took off promptly.
On arrival in Panama with flight AA959 among the two luggages, a Roncato baggage, ( photos attached ) benefit €189 arrived damaged. I right away went to the suitable Office environment Within the airport, wherever the one remark was they handed me a « checking Article Problems discover », which I enclose herewith. I expended the following day shopping for a different baggage and endeavoring to get in touch with all your places of work by using the phone figures indicated to the mentioned doc without, nonetheless, receiving any reply – the telephone is never answered and the line goes blank following quite a few minutes of ready, regardless of which amount I dial. I So progress my journey and upon my arrival in Miami airport for my return journey (flight AA2198 on March 24) I all over again try and contact your Business with the airport, but the sole suggestions they might give me was to challenge a grievance through your web site, which I am now performing. Aside from the above, I do have A different – and doubtless far more really serious – complaint. At enough time of my reservation I compensated an additional $88 ($forty four Every) for excess comfort seats. To my surprise, the seats turned out being the normal – no excess – seats.
My wife and I flew on AA266 Feb 5 from Lihue to L.A. We experienced paid out for bulk head seats (8A,8B). We were given 12A and 12B instead. The desk stated it had been to equilibrium the plane for takeoff thanks to vacant seats and that we would be returned to 8A and 8B while in the air.
i bought a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, i was unable to make use of the ticket and experienced dr. Notice to verify when making contact with one particular of your brokers I used to be advised nevertheless the credit is fo r130.
I used to be a passenger on yor flight AA2016 from Phil. airport on 4/nine/16 and return flight AA1755 from Atl. airport back to Phila. on 4/10. My ticket was for an aisle seat with wheelchair help on account of my handicap. To the flight out of Phila., I'd an aisle seat. The younger lady occupying the window seat was so big she couldn’t fasten her seatbelt. She immediately fell asleep and commenced snoring loudly which Recommended Site ongoing for the entire flight. On the flight again, I had my boarding go was for a daily seat. I tried to vary seats within the kiosk , since it indicated there were additional seats in the principle cabin spot with no good results. My son and daughter-in-regulation had been denied gate passes to help me get all the way down to the airplane and the ticket agent was definitely uncomfortable. I tried to upgrade with the boarding desk, then younger male indicated my ticketwas for handicap in his Laptop, he stated the cabin seats ended up accessible and tried to enhance me but devoid of achievements. When I acquired back again into Phila., I waited Just about 40 minutes to get in the aircraft to baggage. This was the most humiliating and demeaning encounter I've ever had. When the wheelchair last but not least arrived, the lady started complaining about being forced to drive me. She couldn’t get the wheelchair up the elevation.
Previous, allow me to clarify that in the event you inquired about an forthcoming or current trip, we request which you contact our Reservations team, who are offered 24 hrs per day and can be in an improved place to reply questions about your trip. While in the U.S., the toll-absolutely free number is
To I don’t know how Many of us wanting to get this resolved. I was so discouraged and about to give up
I am caught in LA, due to the fact my AA FLIGHT 1927 on February third was cancelled! I'm really dissatisfied!!! I was not provided a definitive respond to concerning why my flight was cancelled.
the AA individual at the AA terminal to become quite snide, when in truth I had performed everything in my Regulate for getting on the plane within a well timed manner.
I really strongly will not choose to fly with American Airways ever again, their customer service is horrible!!! I had been with a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay about. Why on earth do I should fly to New York to go back to Virginia. My combat was suppose to depart Miami Intercontinental to Laguardia at 5pm. The flight was to begin boarding at 4:30pm they usually manufactured an announcement that their will be a fifteen minute hold off and I went on the counter to ask the representative if I used to be gonna make my link and he or she informed me I would be high-quality. The rationale I checked on my connection was due to the fact my lay around wax only fifty eight minutes. We’ll we boarded the flight so I believed I might be wonderful to capture my relationship bug that was so we sat to the aircraft for over and hour while they set each of the necessary to deal with. They did not give anyone the prospect to attempt to make alternate vacation which was absolutely Incorrect. I used to be in Miami for my brother’s funeral considering the fact that Thursday. My partner functions two work and he needed to just take off from do the job Thursday, Friday and Monday from each Work opportunities. I also needed to acquire off myself. The flight sooner or later took off and I missed my connection.
When checking in at IAH, the staff driving the AA desk were being all chatting and discussing holiday vacation. They seem annoyed that we experienced a great number of luggage. The extra operate was getting inside their way. This wasn't the way in which I anticipated to start my vacation.
Immediately after this communication, I´ve attempted to terminate our flight (of course I didn´t choose to fly In this particular aircraft anymore), though the attendant business brusquely warned us that In case the plane was repaired, our baggage would go Using the aircraft! Even though I questioned for more of 3 occasions to acquire my luggage. Just after +/- 3 hours, Despite having a good deal of people fearful and fearful the aircraft remaining toward Miami. As everyone within the plane misplaced the link that will occur at 21: 30h, AA informed us that we might be reallocated in the following and past flight of the working day, at midnight. Offered the lack of Room we confront in the first flight (from São Paulo), we experienced managed to e book the seat twenty, which there aren't any chair in front of us, so somewhat more Area to the legs. Which fell down thanks to these issues with the delay. Arriving at the airport, they made us operate (the male of AA arrived in just a little car and said to Absolutely everyone Hurry up Guys, hurry up) for the aircraft. After we arrived with the doorway the supervisor explained to us that we would have to go different inside the airplane and that we misplaced the chair twenty. She explained to us that she had to different Many others men and women to to Enable an adult with a youngster. Funny no?? What does she wanted?? My six many years previous boy flying by yourself??? I just said that I needed to fly with each other, it was our final working day of holiday. I even accept to generally be accommodated on the next flight, she just reported, no you can fly In this particular one particular, and again I heard, your baggage will go on this flight. My son comprehended what was talked about and start to cry mainly because he didn´t needed to be divided from amongst us.
Shoppers who want to go with or complain to American Airlines can Speak to the company Business at:
We landed on time and have been very pleased which the journey was easy and painless. The moment we built it to baggage assert, the carousal stopped and about 1/2 with the travellers acquired their luggage. There were so many of us waiting for our luggage. Quite a few of us went into the AA to explain which they needed to do some thing.